Refund policy

Refund & Return Policy

At Corlina Inc, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Include all original packaging, accessories, and components
Show no signs of damage, wear, washing, or alteration
Be accompanied by valid proof of purchase

Items that do not meet these conditions may not be accepted for return.

How to Request a Return

Before sending any item back, please contact our customer service team:

Email: info@Corlinakids.shop
Phone: +1 (937) 570-4518

Please include your order number, the item you would like to return, and the reason for your request.

Once your return request has been reviewed, we will provide further return instructions.

Please do not return products directly to our company address unless instructed by our customer service team.

Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, missing, or different from what you ordered, please contact us as soon as possible.

We may ask you to provide photographs or other information so we can review the issue.

Depending on the circumstances, we may offer:

A replacement
A partial refund
A full refund
Another appropriate solution

Refunds

Once your approved return has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

Please allow approximately 7–14 business days for the refund to appear in your account after it has been processed.

Actual processing times may vary depending on your bank, card issuer, or payment provider.

Return Shipping

If the return is caused by an error on our part, such as an incorrect or damaged item, we may cover reasonable return shipping costs.

For returns caused by personal preference, ordering the wrong item, or changing your mind, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items marked as final sale
Personalized or customized items
Items that have been used, damaged, washed, or altered after delivery
Items returned outside the applicable return period

These restrictions do not affect any rights provided under applicable consumer protection laws.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, color, or style, please return the eligible item and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Corlina Inc
1500 N Grant St Ste R
Denver, CO 80203
United States